Clear boundaries before you book.
These terms apply to GetYourVisa website use and paid digital-assistance sessions supplied by KR Services.
Last reviewed 11 August 2026 by the KR Services editorial team
General website information
The visa guides, checklists and information finder summarise public information for general educational purposes. They are not tailored to an individual and are not immigration or legal advice. GOV.UK is the authoritative source for current government processes and requirements.
Paid administrative and technical services
KR Services offers an administrative document checklist and technical help while the applicant completes their own application. The applicant must already have chosen the route, remain present, provide every answer, choose their documents, review the completed form and personally submit it.
Administrative document checklist
For the £20 service, KR Services can check legibility, orientation, page order and file naming, and record whether the document type appears on the published GOV.UK checklist selected by the customer. KR Services does not decide whether a document proves a requirement, assess its legal sufficiency, recommend evidence or tell the customer what evidence to submit.
Technical application assistance session
The applicant remains present and in control of their own account. KR Services may help navigate the official website, explain what form fields or website instructions are asking and enter information exactly as the applicant provides it. The applicant must check every entry and personally make the final declaration and submission.
Not included
- Taking control of or independently managing an applicant’s account.
- Choosing or recommending a visa or immigration route.
- Assessing eligibility or prospects of success.
- Formulating, correcting or recommending answers.
- Selecting, recommending or evaluating evidence.
- Making the final declaration or submitting the application for the applicant.
- Interpreting refusals, making representations or acting for a customer.
If these issues arise, the session will stop and the customer will be signposted to an appropriately authorised adviser.
Customer responsibilities
The customer remains responsible for selecting the service or route, providing and checking every answer, choosing documents, protecting login credentials, reading official declarations and submitting their own application. Customers must not share passwords, one-time codes or payment-card details with KR Services.
Bookings and payment
A request is not confirmed until KR Services accepts it and confirms receipt of the applicable £20, £50 or £70 payment. The technical-assistance booking covers one online session of up to one hour. Government fees and third-party charges are separate.
Availability and liability
KR Services will provide the agreed technical assistance with reasonable care and skill. It does not control government websites, appointment availability or immigration decisions and does not guarantee uninterrupted access or any application outcome. Nothing in these terms excludes liability that cannot legally be excluded.
Contact and governing law
Questions can be emailed to info@getyourvisa.co.uk. These terms are governed by the laws applicable in the United Kingdom, subject to the customer’s mandatory consumer rights.